And finally, given steps 1-9, it should be apparent that adequate resources from all participants needs to be planned for. The one resource that is critical and is sometimes not included are the drivers. A representative driver, a driver committee, the driver union, needs to be a critical participant in the process. Driver buy-in to the programme, the benefits, will be a critical success factor.
I hope you’ve found this series useful. Next week, I will be back with a piece on driver fatigue.
Click here to view the previous post from this chain.