GreenRoad is seeking a dynamic and passionate Technical Support Engineer with a passion for problem-solving and customer satisfaction. As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support to our global customer base, mainly through tickets and emails. Your analytical skills and solution-driven mindset will be key in addressing customer issues and ensuring their success with our products.
Join our amazing team and help us deliver top-notch technical support to our customers around the globe. Your expertise will make a significant impact on our customer’s experience and success.
Responsibilities:
- Respond to customer inquiries and provide timely technical support via tickets and emails
- Diagnose and resolve technical issues, ensuring customer satisfaction
- Collaborate with development, product and implementation teams to address customer feedback and improve product functionality
- Maintain detailed documentation of customer interactions and issue resolutions
- Continuously improve support processes and contribute to team knowledge-sharing
Requirements:
- Strong analytical and problem-solving skills
- Solution-driven, out-of-the-box mentality
- Excellent communication skills, both written and verbal
- English at a high level/Mother tongue – Must
- +3 Years experience in technical support roles or similar (Helpdesk, IT, QA)
- Familiarity with Salesforce – Advantage
- Experience with MSSQL/MySQL – Big Advantage
- Ability to work independently and as part of a team
Send your CV to: careers@greenroad.com