Holon, Israel

Technical Support Engineer

Department: Support

GreenRoad is seeking a dynamic and passionate Technical Support Engineer with a passion for problem-solving and customer satisfaction. As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support to our global customer base, mainly through tickets and emails. Your analytical skills and solution-driven mindset will be key in addressing customer issues and ensuring their success with our products.

Join our amazing team and help us deliver top-notch technical support to our customers around the globe. Your expertise will make a significant impact on our customer’s experience and success.

Responsibilities:

  • Respond to customer inquiries and provide timely technical support via tickets and emails
  • Diagnose and resolve technical issues, ensuring customer satisfaction
  • Collaborate with development, product and implementation teams to address customer feedback and improve product functionality

 

  • Maintain detailed documentation of customer interactions and issue resolutions
  • Continuously improve support processes and contribute to team knowledge-sharing

Requirements:

  • Strong analytical and problem-solving skills
  • Solution-driven, out-of-the-box mentality
  • Excellent communication skills, both written and verbal
  • English at a high level/Mother tongue – Must
  • +3 Years experience in technical support roles or similar (Helpdesk, IT, QA)
  • Familiarity with Salesforce – Advantage
  • Experience with MSSQL/MySQL – Big Advantage
  • Ability to work independently and as part of a team

Send your CV to: careers@greenroad.com