Customer Support – Tier 1

Customer Support – Tier 1

Job Description:

GreenRoad is looking for an employee to join our cloud service management team. This person will be responsible for managing the configurations of GreenRoad Customer accounts, in vehicle devices and monitoring and reporting on these activities.

Interactions inside and outside the organization:
• Direct customers
• Internal customers: Change management, Account Managers, Sales, Operation team, R&D
• Support representatives in GreenRoad offices

Job Requirements:

  •  High level competency of Microsoft office, specifically Excel
  •  Technical orientation
  •  Experience with SalesForce CRM is an advantage
  •  Knowledge in SQL is an advantage
  •  Experience working in a customer facing environment is an advantage

General Requirement:

  •  Highly motivated autodidact
  •  High emotional intelligence in human relations
  •  Customer orientation – ability to work with customers outside the organization and departments inside the organization
  •  Multitasking
  •  Hands On approach
  • Excellent written and verbal communication skills
  •  Analytical and troubleshoot capabilities
  •  Creative out-of-the-box thinker

Languages:

  • High level English is a must

Send your CV to: careers@greenroad.co