Customer Support

Customer Support

Job Description:

As a Support Engineer you will be responsible for the troubleshooting, analysis, investigation, testing and configuration of the GreenRoad’s products that include proprietary hardware, cloud and mobile technologies.
You will create work processes, automate them and train implementation staff and other support engineers.
You will work closely with sales reps, product managers, developers, QA and other support engineers, to timely resolve technological issues, ensure GreenRoad’s products work efficiently, come up with new ideas to improve the product and help our customers achieve their goals.

Job Requirements:

  • Experience in querying different types of databases (e.g. mysql, ms sql)
  • Experience in script writing SQL (must),
  • Experience with Office tools and Visio
  • Experience in working with solutions that incorporate hardware, cloud computing, networks, and especially mobile technologies (must)
  • Independent, Bright, and quick learner
  • Structured, methodical and analytical
  • Multi-tasker
  • Has excellent communication skills and experience in customer-facing communication
  • Team player
  • Proficient English level
  • BSC in Computer Science/software engineering/Information technology from a known university (advantage)

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