Frequently Asked Questions

For more information about GreenRoad, please Schedule a Demo. If you need customer support, please log in to GreenRoad Central and contact us via the Support tab.

About GreenRoad

Who is GreenRoad?

GreenRoad is a global leader in fleet performance management solutions, helping organizations achieve greater productivity and improved safety and performance through real-time actionable data. GreenRoad’s advanced technology and analytics help organisations of all types improve driver safety, increase operational efficiencies, and maintain corporate and regulatory compliance while reducing overall risk.  GreenRoad engages drivers directly to generate meaningful, lasting change through real-time, in-vehicle feedback and highly effective change management methodology.

How long has GreenRoad been in business?

GreenRoad was founded in 2004 to apply advanced mathematic modeling and cutting-edge technology to the problem of accurately predicting and intercepting risky driving. Today, GreenRoad transforms the way businesses manage their fleets at every level.

Where is GreenRoad available?

GreenRoad is available in the US, Canada, Europe, Asia, and Australia. For availability in other countries, please contact us directly.

Why should I choose GreenRoad over other options?

GreenRoad is a global leader in fleet performance management solutions, helping organisations achieve greater productivity and improved safety and performance through real-time actionable data.

With a solid track record for measurable results, GreenRoad customers realize 15-30% fuel consumption savings by improving how drivers behave while on the road. They see crash-related expenses plummet between 50-70% with lower costs related to “bent metal” as well as lower insurance premiums. They also report up to a 10% savings based on less vehicle wear and tear.


Whom is GreenRoad for?

Who are GreenRoad customers?

Industry-leading fleets of all sizes are using GreenRoad to transform their driving culture and reduce their costs. GreenRoad is used across in all industries:

  • Transportation and Logistics
  • Bus and Coaches
  • Construction
  • Telecommunications
  • Service
  • Food and Beverage
  • Utilities


What types of businesses can benefit from GreenRoad?

GreenRoad has been proven to be highly effective with businesses and fleets of all sizes and across industries. Any organisation that use vehicles in their business operations can benefit from GreenRoad. Whether you have professional drivers who drive for a living or technicians who drive as part of their job, GreenRoad improves driver behaviour and fleet operation.

What size of fleets does GreenRoad support?

GreenRoad is fully scalable and works for fleets of all sizes from 25 to 10,000+ vehicles.

What type of vehicles does GreenRoad support?

GreenRoad supports all types of vehicles, from vans and cars,  buses and coaches,  mid-sized, large, and big-rig trucks to service and construction vehicles.

Savings & ROI

How much will GreenRoad save my company?

GreenRoad customers typically cut crash-related costs by 50-70% and can reduce fuel usage up to 30%. Customers also report up to 10% lower maintenance costs and extended vehicle life.  Long term sustainable savings are achieved through better process, improved brand image and reduce risk exposure.

How soon will we see savings from using GreenRoad?

As soon as you start using GreenRoad, the savings begin through improved driving performance. GreenRoad delivers immediate cost savings and a positive ROI within the first two to three months.

Why is driver behaviour important to my business?

Research shows that negative driving behaviour contributes to over 90% of vehicle crashes and accounts for up to 33% of fuel consumption. Negative driving behaviour also impacts wear and tear on the vehicle and contributes to maintenance costs.

Will GreenRoad reduce our insurance costs?

GreenRoad customers have received premium reductions as a result of using GreenRoad’s Driver and Fleet Performance Management solutions. GreenRoad partners with insurance and risk management companies to create targeted programs for commercial fleets. By working with GreenRoad, insurance companies can reduce claims costs and often charge lower premiums for fleets with GreenRoad.

How to change driver behavior?

How is risky driving measured?

GreenRoad’s patented algorithms use high fidelity accelerometer and GPS data to measure and analyze how the vehicle is being driven and provide real-time feedback to the driver.

GreenRoad assesses driving performance for many types of driving events. The driving events are classified as yellow or red events depending on the severity of the forces acting on the vehicle during the event.

The real-time assessment and driver feedback automatically take into account the characteristics of the vehicle (e.g.: vehicle type, size, configuration) and can be further fine-tuned to address your fleet’s driving conditions and policies.

How can drivers self-improve with GreenRoad?

An innovative and proven set of tools allows your drivers to make better driving decisions in the vehicle as they are driving.  Using our in vehicle, just-in-time feedback drivers are learning everyday on their own how to driver safer and more efficient:

  • In-vehicle, real-time driver feedback and tips
  • Online automated analysis and dashboards showing accurate, timely, and objective driving data
  • A driver self-help portal with training videos, materials and other instructional and motivational information
How does GreenRoad provide in-vehicle feedback?

The GreenRoad driver feedback display provides real-time, in-vehicle feedback from an innovated, mobile based application that uses a simple “green-yellow-red” color-coded system associated with risk driving behaviours.

If an event is detected, the system will alert the driver according to the risk level of the event. If risky behaviour continues, the system escalates the warning and captures long-term trends that present themselves for more in-depth driver training. If and when the driver corrects their driving behaviour, the light goes back to green.

What types of driving manoeuvers can GreenRoad detect?

GreenRoad analyzes 150 driving manoeuvers and translates them to risky driving events in five categories: speeding, cornering, lane handling, braking, and acceleration. In addition, GreenRoad also captures and reports on idling events and idling performance.

Fleet Tracking

Is GreenRoad also a fleet tracking solution?

With GreenRoad you do not have to choose between driver performance/safety solutions and MRM/telematics solutions focused on addressing fleet productivity and operational needs.

We see driver change as your biggest opportunity to improve your fleet and business results, but we are also your partner on fleet performance management and MRM data.

With GreenRoad, you gain meaningful, real-time visibility of fleet location and performance to reach your operation goals. Easily keep track of your drivers and vehicles, and make sure your fleet and projects are on time. Reach higher efficiency and save valuable management time with GreenRoad fleet operation functionalities, including:

  • Real-time Live Fleet Tracking
  • Trip History
  • Dispatching
  • Landmarks and Geo-Fencing
  • Vehicle Health
  • Fuel Performance
  • Idling Hotspots
Can vehicle locations be viewed live online?

Yes, vehicle location can be viewed “live” at any time with GreenRoad. There are also details such as vehicle identifier, speed, and direction. You always know where your vehicles are and where they are headed.

How does GreenRoad keep me updated about my fleet?

GreenRoad is here to keep you constantly updated on your business and fleet:

  • Real-time Email Alerts: Stay in the know where ever you are. Always know what is going on with your fleet, drivers and vehicles alike, with easy to set up alerts. Fully customisable, these alerts keep you informed about critical events, such as vehicle misuse, vehicle health issues, safety events, and more.
  • Dashboards and Reports: Monitor fleet performance trends and share reports across your entire organisation
  • Mobile Access – Manage your fleet any time and from any desktop or mobile device

Analysis & Reporting

What is GreenRoad Central?

GreenRoad Central is the web-based portal for managers and drivers. It provides access to key performance metrics and easy drill-down into the details behind the numbers.

Who has access to reports and analysis?

GreenRoad Central is for both managers and drivers. Drivers see only their own information; managers see information for everyone on their teams. GreenRoad also provides email reports delivered to your inbox daily or weekly, covering the information and analysis that meets your fleet’s specific needs.


When and how often is the driving data transmitted?

GreenRoad collects GPS-based vehicle location information typically once every two minutes and driving safety events whenever they occur.

Does GreenRoad integrate with third party software?

GreenRoad offers an open integration platform and APIs that allow you to easily integrate safety, driving and tracking data with your existing systems like Fleet Administration Automation, ERP, HR or other reporting systems.

How often is the GreenRoad online data updated?

Vehicle location data is updated live. Safety data is updated at the end of a trip. A trip starts when a vehicle first moves and ends when the vehicle has been stationary for at least ten minutes.

What if our vehicles have more than one driver?

If multiple drivers use a particular vehicle in your organisation, contact your account manager to determine the solution to meet your needs.


What is the support channel for managers?

Need help? Please log in to GreenRoad Central and contact us via the Support tab.

What is the best way for drivers to get support?

Can’t log in? Forgot your password? GreenRoad display not turned on?

The best way to receive support in these cases is to contact your local manager or Greenroad champion.

Most likely your manager will know how to solve your issue right away or how to get help quickly from the GreenRoad support team.

Need to recover your password?

Can’t Login? No problem. Use this form to request a password recovery.

If you do not receive a password token email within a few minutes, please check with your local manager which email address is actually associated with your account.